Sales/Account Management
At XtractIT, we help businesses grow by delivering professional, end-to-end Sales and Account Management services tailored to the Australian market. Our team combines deep industry knowledge with local market insights to drive new business, strengthen client relationships, and maximise long-term value. Whether you’re launching into new regions, expanding your customer base, or optimising your sales performance, XtractIT acts as your trusted partner—representing your brand with integrity, agility, and measurable results. From strategic business development to hands-on account engagement, we help turn opportunities into sustainable growth.
IT Managed Services
At XtractIT we understand that managing IT infrastructure is essential for your business success. Our IT Managed Services offer comprehensive solutions designed to optimize your operations, ensuring your systems are always running smoothly and efficiently.
We can help to maintain and modernise your IT infrastructure and solve various infrastructure-specific issues a business may face.
Though a combination of local engagement and support, and partnerships with Australian and overseas partners, XtractIT delivers:
•24/7 monitoring and support
•Proactive maintenance
•Security management
•Network management
•Data backup and recovery, and
•Cloud services
IT Service Desk
XtractIT’s offshore IT Service desk operates as a centralized, round-the-clock support function, providing comprehensive assistance for a wide range of IT issues.
By leveraging our local industry experience and trusted offshore partnerships, XtractIT aim to provide cost effective IT Service Desk capabilities to optimise your IT operations and drive business success.
XtractIT, in combination with our partners, deliver:
•24/7 IT Support (incl multi-channel support & incident management)
•Level 1 and 2 support capabilities
•Service Request Management
•Problem Management
•Asset Management
Our partners deliver a multi-tiered service delivery model to ensure optimal customer satisfaction and performance. Our customers are assigned a dedicated Engagement Manager and a Service Desk Manager as primary points of contact. To further enhance service delivery, functional teams are led by experienced Team Leads responsible for quality assurance and effective stakeholder management.
This structured approach with both local and international support, enables us to deliver exceptional service while maintaining clear accountability and communication channels.
AI Solutions & Services
XtractIT specialize in delivering cutting-edge AI solutions to drive innovation, enhance efficiency and provide actionable insights.
The XtractIT team works with local customers to identify the problem to be solved, and leverages unparalled capabilities through strong enterprise partnerships both locally and overseas. These capabilities are backed by academic institutions with expertise in analytics and automation.
XtractIT delivers:
AI strategy and consulting
Natural language processing
Computer vision enabled solutions
AI powered analytics
AI integration and deployment
AI model development and finetuning
Cyber Security
At XtractIT we don’t just offer cookie-cutter solutions. We work closely with you to understand your specific risks and build defenses that actually work.
Our team has hands-on experience stopping real-world attacks and can help shore up the weak points in your systems before hackers find them.
With our highly certified local and offshoring options, when engaging with XtractIT you’re not just buying a cost effective service tailored to your budget and requirements; you’re partnering with experts who are as invested in your security as you are.
XtractIT offers:
•Penetration testing
•Managed detection and response
•Managed SIEM and SOC services
•Procurement, professional services and staff augmentation
•Remediation work as an outcome of Cyber Security reviews/reports
Our security experts bring multinational experience, having collectively serviced leading global technology providers, manufacturers, banks, financial institutions, retailers and governments across Australia, APAC and the United States.
Software Development
XtractIT works with tier 1 partners to deliver software and platform development services for some of the world’s leading brand names. Our customers get the best of both worlds – exceptional outcomes at a very competitive price, along with local expertise and single point of accountability.
Our Software Development services are designed to meet your unique business needs, providing innovative, scalable, and high-quality software solutions. with precision and agility.
We stand by our clients from idea inception to strategy, research, quality assurance, technology consulting and post-development software support. We’re committed to building sustainable and high-quality solutions that drives your business forward.
Services include:
•Application development
•Web & Mobile Apps
•Cloud Solutions
•Enterprise solutions / integrations
•UI/UX design
•Microservices expertise
•Software maintenance and support
•Dedicated team
Consulting & Staff Augmentation
XtractIT are well connected by locally and internationally, and can offer a myriad of consulting, recruitment and staff augmentation services.
We specialize in solving problems for our customers, and often the solution to our customers problems requires tapping into various skilled resources for a period of time.
XtractIT only provide the best and most experienced resources and capabilities. We stand by this with a replacement guarantee.
Services include:
•IT Strategy and transformation consulting
•Fractional/contract CIO
•Staff Augmentation
•IT Talent Acquisition (contract, perm, offshore, casual, project based)
•Hybrid Offshoring